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Firm asked to pay for ‘wrong number'

Special Correspondent

The company had provided telephone connection in some other person's name


The petitioner said he had submitted all relevant papers

Company agrees to indemnify him from legal problems


MANGALORE: A telecom company has offered to insulate a consumer from any misuse of phone issued in his name after issuing him a connection in someone else's name.

The forum has asked the company to pay compensation of Rs. 5,000 and litigation cost of Rs. 1,000 to the consumer.

K. Ravindran, a businessman, had petitioned the Dakshina Kannada District Consumer Disputes Redressal Forum alleging that the connection issued by Tata Indicom to him was actually in the name of someone else although he had given all the documents sought while applying for it in Bangalore.

He found this in Mangalore where he sought to change his pre-paid connection into a post-paid one.

In response to the fears expressed by Mr. Ravindran before the forum that the company could have issued a connection in his name to someone else which could have been misused, the company said it was willing to file an affidavit assuring that there has been no police or legal case against him and that it would indemnify him to this extent and would insulate against any misuse of his phone number.

Security hazard

Mr. Ravindran said in his memo that the deficiency could have had the potential to spoil the career and life of unsuspecting innocent customer (through legal cases or police action if it is misused by the person who obtained a phone connection based on his documents) on the one hand and the potential to put national security in danger on the other.

The forum, headed by Asha K. Shetty, said: “Due to some lapse on the part of the opposite party company, despite receiving the … documents … prepaid service was activated but the name of a different person against the complainant's telephone number was found.”

It regretted that the matter was dragged by filing a consumer complaint though it should have been rectified immediately.

The forum pointed out that the company had claimed that there has been no mess up of entry in the official record and had denied that Mr. Ravindran had found the name of a different person against his telephone number.

The email and other communication proved that there was a different person's name against the telephone number given to Mr. Ravindran.

It has asked the Manager/Authorised Signatory of Tata Indicom and Teleservices Ltd, Balamatta Circle here, and the Consumer Care Division, Tata Teleservices Ltd, Koramangala in Bangalore, to jointly pay a compensation of Rs. 5,000 and litigation cost of Rs. 1,000 to Mr. Ravindran by this month end.

Failure to pay the amount within stipulated time would attract interest at the rate of 10 per cent per annum on the total amount from the date of failure till the date of payment, the forum ruled.

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