Andhra Pradesh - Hyderabad   

APTDC to launch SMS-based complaint system soon

HYDERABAD: All those who are vexed with poor service or sanitation at AP Tourism's Haritha hotels, rude behaviour by drivers of tourism buses or even poor response by authorities during tours, can now lodge complaints using their mobile phones.

Andhra Pradesh Tourism Development Corporation (APTDC) is shortly launching a Short Message Service (SMS)-based complaint management system for the convenience of its customers. Using the service, customers can lodge any complaint, including bad behaviour by personnel, poor service etc.

All they have to do is send a brief SMS compliant to the call centre. A copy of the SMS would be immediately forwarded to respective manager from the location where complaint is lodged.

Copies of the same complaint would also be sent to the Executive Director and the Managing Director so that authorities cannot ignore the complaint, says APTDC Vice-Chairman and Managing Director Sandeep Kumar Sultania.

Deadline for resolution

Based on the complaint, a deadline of two to three hours is fixed for authorities to solve it. This apart, they would have to inform the call centre about the status of the complaint, time taken for solving the problem etc. Authorities who fail to solve the problem or try to avoid it would be held responsible and action would be taken against them, he explained.

Best service

The objective is to offer best service to the clients. Presently, feedback forms are provided at all the hotels, transit points to seek clients response but the new mechanism would help them in lodging complaints, if any, he informs.

Printer friendly page  
Send this article to Friends by E-Mail

Stories in this Section

DS: Telangana unlikely to figure in Jan. 6 meeting
Uttam, Kavuri for January 6 meeting
Focus on development: Kiran
‘Lay emphasis on girl child, pregnant mothers'
Rivalry of decades comes to gory end
Water dispute: TDP to convene meeting
Nod for filing review petition
Krishna waters regulatory authority soon
‘Jagan welcome to expose lacunae in welfare programmes'
Mondays to be observed as ‘Grievance-Redressal Day'
No protest programmes at MLAs' quarters
Group I, II aspirants stage dharna
Vidyaranya alumni fete
‘We are trying to look inwards'
First partial solar eclipse of 2011 today
Special passport adalat on January 8
DAV students celebrate annual day
APTDC to launch SMS-based complaint system soon
Police Recruitment Board selection process
PoA card to be valid for 3 years
Arogyasri camps in city from Jan. 6-13
Computer courses
State keen on Krishna water phase III for city
KCR promises to implement ‘Maoist agenda'
Plan to oppose unfavourable Srikrishna report
APCO to supply uniforms
Telangana TDP leaders in a dilemma?
Suri case handed over to Detective Department
SHRC for inclusion of tribal village in RIAD
‘Control non-plan expenditure'
RightFOLIO commences operations in city
Social activist for decommissioning of dams
Friend turns traitor?
Statistical assistant at ROC convicted in graft case
In Hyderabad Today

Copyright © 2011, The Hindu. Republication or redissemination of the contents of this screen are expressly prohibited without the written consent of The Hindu