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Andhra Pradesh - Vijayawada Printer Friendly Page   Send this Article to a Friend

Now, BSNL broadband subscribers have access to higher bandwidths

Staff Reporter

Chief General Manager Rajeev Agarwal launches ‘Fibre To The Home' service


Under the new service, an optic fibre cable will be laid to the users' home, he says

Among telecom operators in State, BSNL gains more from number portability




BSNL Chief General Manager, AP Circle, Rajeev Agarwal, launching the ‘Fibre To The Home' service at BSNL Bhavan in Vijayawada on Saturday.

VIJAYAWADA: Broadband users of the Bharat Sanchar Nigam Limited (BSNL) will have a better experience with the ‘Fibre To The Home' (FTTH) access introduced in the place of copper cable.

The users will have an opportunity to access higher bandwidths of above 8 mbps, which is not available in the present system, according to Rajeev Agarwal, Chief General Manager, AP Telecom Circle, BSNL.

Flexibility

Mr. Agarwal, who launched FTTH in the city in the presence of several officials at BSNL Bhavan, Chuttugunta, on Saturday, said that under the new service, an optic fibre cable would be laid to the users' home and it would be able to offer better service for high-end users and gated communities. The service would provide better flexibility and resilience. All broadband plans with a fixed monthly charge of Rs. 500 and above would automatically be offered on FTTH network from now on.

Mr. Agarwal said that among all the telecom operators in Andhra Pradesh, BSNL stood first in gaining more users into its fold through the Mobile Number Portability service. While 29,000 users had already migrated to the BSNL from other service providers, only 8,000 had moved out. Some users had brought to the notice of BSNL that their current operators were not accepting their requests for portability to the BSNL and this was being taken to the notice of the regulatory authorities.

Assuring to make efforts on the part of the AP Circle to continue to be the best in the State, Mr. Agarwal said that such an effort would be possible only with the help of all the 26,000 employees and their endeavour would be to improve the services in every aspect further.

Service centre

Grievance redressal mechanisms were also improved to ensure that customers' complaints were immediately addressed. Mr. Agarwal said that a 24/7 service centre of the BSNL was opened at the BSNL facility in the CTO office near Vastralatha Complex in the One Town, where users could avail themselves of all the services round the clock. Barring cash payments during nights, the users would be able to access all the services. Senior General Manager John Chrisostom and other officials were present.

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