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TANGEDCO upgrades call centre

Staff Reporter

CHENNAI: The Tamil Nadu Generation and Distribution Corporation has upgraded its call centre by installing an Interactive Voice Response System.

Consumers can also register complaints regarding power failure through the IVRS by calling the same helpline number – 155333.

An add-on facility of automatic dialling and sending SMS from the call centre has been introduced. According to a release, on rectification of the complaint, the consumer would get the feedback by an SMS and through IVRS to the landline numbers.

The consumers could also register their complaints with the Chairman's Cell – 28524422 and 28521109. The new facilities were introduced on March 1. Consumers are requested to give their telephone number to the redressal centre when asked for to update the consumer database, the release said.

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