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Thiruvananthapuram: Consumer dispute redressal forums, which were meant to dispense speedy justice to consumers, have turned out to be a big disappointment as often cases drag on for years together, N. Haridas, former district judge and former president of Thiruvananthapuram District Consumer Disputes Redressal Forum, said here on Tuesday.
Leading a discussion on consumer rights and responsibilities as part of the World Consumer Rights Day celebrations organised by the Department of Consumer Affairs, he said that owing to the manner in which the forums functioned, many consumers were forced to give up their fight, as a simple solution to their complaint often eluded them. The forums should have more infrastructure, staff and laboratories to settle consumer disputes without delay. The discussion was followed by an interactive session.
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