2.1  Business strategy                                 124
2.2  Management of technological change                127
2.3  Management decisions in competitive environment   133
2.4  Benchmarking - a creative tool for
     competitiveness                                   139
2.5  Vision, commitment and diligence                
     essential for effective benchmarking              146
2.6  Resetting the stage for the next millennium       153
2.7  What is the risk in risk management?              156
2.8  What is knowledge management?                     160
2.9  Knowledge management: key to leveraging human        
     potential                                         176
2.10 Downsizing obsolescence before it downsizes you!  181
2.11 ERP, the modern mantra for results                184
2.12 The evolving distribution paradigm                189
2.13 E-Commerce for competitive edge                   196
2.14 Backbone of e-commerce                            201
2.15 Giving better value to the customer               206
2.16 Outsourcing - an intelligent alternative          211