Total quality management
IN A globalised world `quality' is the watchword and every market is keenly judged, based on its quality output. Under such circumstances it becomes imperative to have quality products and effectively sustain them. Besides, the time is ripe to come out of the clutches of traditional methods and adopt modern techniques to manufacture quality product.
Here is where the total quality management (TQM) can come in handy. By implementing TQM integrated with Quality Circles and other concepts the industries can be fit to withstand global competition.
TQM is the philosophy by which organisations can involve people at all levels. This requires continuous training and vigilance to achieve improvement and cost reduction in all aspects. With these quality concepts the Quality Circle Forum of India, a non-profit national body for propagation of Quality Circles and their quality management concepts, has come out with programmes, which facilitated extensive training in systematic way through its 19 chapters throughout India. The quality improvement teams impact company's economics by reducing cost of poor quality and customer dissatisfaction. This approach expands the scope of participation of all associated with the company and empowers them and increases due recognition for their contribution.
Some of the in-house training programmes of QCFI are Quality Circles concept and operation, Quality Circles for grass-root employees, problem-solving techniques (old tools for Quality Circles and new seven tools for all executives), TQM Quality Improvement Teams for executives, 5S awareness programmes, 5S implementation for groups, Awareness programmes about other Quality concepts like Total Productive Maintenance etc., for middle and top management, ISO 9000 and ISO 14000 Awareness Programme, Documentation Programme, Internal Audit Training and
Personal Quality
Besides QCFI also offers courses through distance education including Certificate course on Quality Circles, Diploma in Quality Management, Post Graduate Diploma in Total Quality Management and Diploma in Quality Assurance and Environment Management System. Other services offered include Counselling visits, Implementation reviews, Seminars and Conventions.
Some of the skills development programmes done right from the circle members to different levels are: Small group activities, Problem solving skills, Application of Quality Circle Statistical Tools, Decision making skills, Interactive skills, Group process and team working skills, Presentation and communication skills, Presentation and communication skills, New seven tools application skills, Meetings/Process and effective meetings, Planning and implementation skills, Goals/Objectives alignment process (Policy Management/Deployment), Benchmarking process, Skills of observation, perception and systems analysis.
The QCFI, with the help of industrial experts, has published books and prepared course materials for their different programmes. Its Madurai chapter, one of the active chapters of QCFI, has successfully trained one batch of engineering students of SACS Engineering College in TQM, which has motivated Anna University to make it a compulsory subject for all engineering colleges.
Apart from conducting training programmes for the industries, Madurai chapter also conducts certificate and diploma courses of QCFI for employed, unemployed graduates and diploma-holders in all disciplines through distance education.
For further details, contact B. Balakrishnan, Programme Director and Treasurer, C2, I Floor, Vijaya Shree Apartments, 16/28, Dr. Thangaraj Salai, K.K. Nagar, Madurai — 625 020. PH: 0452-2534667. Mobile: 9842130633.
T. Saravanan.
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