Meet on multi-sourcing
R. RAVIKANTH REDDY
The Centre for IT and the Networked Economy (CITNE), at the Indian School of Business (ISB) organised an Industry- Academia Panel Discussion on ‘Multi- Sourcing – Towards Next Generation Outsourcing Contracts’.
The discussion saw an eminent panel, positing views, both from the client and vendor perspective, and focussing on the best practices. The panellists comprising Meera Sanyal, Head of Asia Services, ABN AMRO, Siva Ganesan, Global relationship Director, TCS, Mritunjay Singh, Divisional Manager, Infosys, P Balki, Telecom Solution Centre Delivery Head, TCS also identified current challenges. The domains of banking and telecom were prominently featured.
Two Panel Discussions were held on - Motivations and Governance Structures of Multi Sourcing Relationships and Vendor Side Challenges in Simultaneously Competing and Cooperating. The panel was moderated by Prof. Ravi Bapna, Executive Director CITNE and Prof. Anitesh Barua, University of Texas at Dallas, USA.
Ms. Sanyal presented a multi sourcing vendor model which covered the entire gamut of software, hardware, infrastructure management, telecom services etc. She also explained about the role of the ‘guardian vendor’ and relationship management, both crucial to multi sourcing. Ganesan said that there was a need for strong global and local governance for effective multi sourcing. Mr. Singh posited an interesting theory of a ‘flat world’ which will shape multi sourcing in the future. The need was he said “speed, flexibility and efficiency”. The discussions endeavoured to put across a new mindset and frameworks for an integrated and holistic sourcing strategy across all services. M Rammohan Rao, Dean, ISB also spoke.
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