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Monarchs and mice
As their train puffs away into the distance, three runaway children - Lily, Vicky and Aman - are led by Makhmal Khan the monkey into the shimmering world of the forest. Deep within its shadows, beyond the last cloud on the horizon, stands Nyagrodha, the ancient banyan. Within its magical labyrinth the children encounter monarchs and mice, dreamers and scholars, paupers and fortune-seekers, braggarts and burglars, foppish fish and bloodsucking bugs, gory battles and incredible flying machines. Ishrat Syed and Kalpana Swaminathan write together as Kalpish Ratna, a near anagram of their names. The pseudonym translates, in a piquant meld of Persian and Sanskrit, as the `pleasures of imagination'.
Nyagrodha
Kapish Ratna
Penguin; Rs. 375
Guide to customer relations
For nearly forty years, J.D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. This volume explains how great companies such as Lexus, UPS, JetBlue, and Enterprise Rent-A-Car get it right, delivering consistently high customer satisfaction and translating it into profitable growth.
It also offers insights on how to understand the financial link between satisfaction and profits, turn customers who are simply `satisfied' into vocal advocates for your business and build a culture of customer satisfaction from the top down.
Satisfaction
Chris Denove and James D. Power IV
Penguin Portfolio; Rs. 395
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