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Owners rejoice
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Fiat launches customer care programme
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Fiat India has launched a comprehensive customer care programme, ‘Fiat First’. Having recognised a growing concern about its poor aftersales and unavailability of spares, the car maker has now introduced a host of customer care initiatives. They include a 24x7 roadside assistance programme, better warranty coverage, increase in quality and number of the Tata-Fiat dealer network and easy availability of genuine spare parts at competitive prices.
The roadside assistance programme includes replacement or repair of a damaged part or flat tyre, fuel support up to five litres, key support in the event of key loss, battery jump-start in the event of engine failure and towing services within 100km radius of a Tata-Fiat dealership or service station.
These services can be availed by existing Fiat customers as well. This is sure to bring some respite for the previous generation Palio and Siena customers.
The ‘Fiat First’ programme will be a paid service and comes with a warranty that covers the vehicle for 50 months.
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