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'I am smiling... but I don't like you'
THE CUSTOMER service industry has seen dramatic growth in recent years. This essentially requires the customer service professionals to constantly deal with difficult customers and display positive behaviour and emotions. These professionals are ...
Animal sacrifice: a corrective
WITH REFERENCE to Manikam Ramaswami's article "Should we ban animal sacrifice in temples?" (Open Page, September 9), the matter has to be put in a broader, more humane perspective transcending ritualistic religion or sacred scriptures. ...
Women in administration of higher education
IN THE field of education in India, one finds very few women at top levels such as Vice Chancellor/Director of Public Instruction/Principal/Dean, even though there are a large number of women who choose teaching as their profession. The reality ...
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