The right solution
NANDHINI SUNDAR
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A software called ‘onesolution’ promises to make maintenance of apartments easier and more professional
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Need of the hour: Quality housekeeping is vital in big apartment complexes
Any gated community, be it apartments or villas, invariably faces problems of maintenance in terms of delay in attending to complaints, quality of service rendered, to name a few. Thus, a well-maintained complex invariably has a premium value irrespective of the facilities offered, simply because of the assured quality of service.
While many professional maintenance services have mushroomed over the years as a response to the growing demand, the quality of management and timely delivery of quality services still rests with individual associations.
Typically, associations are run by a management committee comprising owners of houses in the complex. Since membership is voluntary in nature, the time and attention devoted to this work is limited to individual availability. Though the day-to-day working of the association is handled by a manager and the association office, coordination and quality does suffer because of a lack of centralised system geared to its needs.
Only solution
It is this scenario that prompted Parthasarathy of Brigade Gardenia to come up with a software called ‘onesolution,’ structured specifically to meet the various requirements of maintenance. As Treasurer of the Brigade Gardenia Association, Parthasarathy saw the need for an efficient centralised system to constantly monitor and solve problems. Evolving a software that could effectively address these issues appeared to be the only solution to him.
The software is currently used in Brigade Gardenia which has over 1,000 apartment units. A few other apartment complexes too have adopted it.
This software can be adapted to suit the individual size of the gated community, ranging from a size of less than 50 units to over 150 units. It addresses a wide range of issues — registering a complaint, tracking its attendance, checking the quality of service, ensuring prompt payment of association fees by its members, etc.
Its highlights include reducing turnaround time for complaints, maintenance of receipts and payments online with full access to information regarding budget variances, access to association notices, posting of all information regarding vendors as well as household staff working in the building, and providing a forum for advertisers, both residents of the complex as well as third parties.
The high degree of automation used in the software enables complaints to be registered online and is linked with the instant messaging system where an SMS goes to the manager and in turn to the relevant staff. Through a sophisticated system of registry and tracking, the time of attendance to the complaint is recorded, along with the nature of service rendered as well as the future status of the registered complaint.
“This tremendously improves the quality and speed with which the complaint is addressed,” says Parthasarathy.
Easy access
While the software may not technically reduce significantly the staff strength required for maintenance, its efficiency could make an impact. “The cost of maintenance too does not go up or for that matter drop significantly by using the software. It only enables high quality service to be rendered with easy access to the residents on details of the working of the association.”
Incidentally, the incremental cost per resident for using this software is a pittance. This is because the software is rendered as a service and not sold as a product. “This is the most attractive part of the package, where the cost per resident is not only insignificant, but also provides access to a constantly upgraded software, where the quality of service is further improved,” adds Parthasarathy.
He hopes that more apartment complexes would adopt this software to bring in place an efficient system to address issues, ensure shorter turnaround time for complaints, and provide high quality service.
To know more about the solutions offered by this software, visit its website www.onesolution.in For further information, Parthasarathy can be contacted on 93418 34400.
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