Software solution to maintenance
Apartments and villas invariably face problems of maintenance in terms of delays in attending to complaints, quality of service rendered, to name a few. Thus, a well maintained complex invariably has a premium value irrespective of the facilities offered, simply because of the assured quality of service.
While many professional maintenance services have mushroomed over the years as a response to the growing demand, the quality of management and timely delivery of quality services still rests on individual associations.
Typically, associations are run by a management committee comprising of owners in the complex.
Since it is voluntary in nature, the time and attention devoted is limited to individual availability. Though the day to day working of the association is handled by a manager and the association office, coordination and quality does suffer because of a lack of centralised system geared to it needs.
It is this scenario that prompted Parthasarathy of Brigade Gardenia in Bangalore to come up with a software called one solution, structured specifically to meet the various requirements of maintenance.
As a treasurer of the Brigade Gardenia Association, Parthasarathy came across issues that required an efficient centralised system to constantly monitor and solve problems.
Evolving software that could effectively address these issues appeared to be the only solution to him.
The software is currently used in Brigade Gardenia which has over 1000 apartment units. A few other apartment complexes too have adopted it.
Incidentally, this software can be adapted to suit the individual size of the gated community, ranging from a size of fewer than 50 units to over 150 units. It addresses a wide range of issues, starting from registering a complaint, tracking its attendance, checking the quality of its service, ensuring prompt payment of association fees by its members.
Highlights
Some of its highlights include reducing turnaround time for complaints, maintenance of receipts and payments online with full access to information regarding budget variances, access to association notices, posting of all information regarding vendors as well as household staff working in the building, besides providing a forum for advertisers, both residents of the complex as well as third parties.
The high degree of automation used in the software enables complaints to be registered online and is linked with the instant messaging system where an SMS goes to the manager and in turn to the relevant staff required to attend.
Through a sophisticated system of registry and tracking, the time of attendance to the complaint is recorded, along with the nature of service rendered as well as the future status of the registered complaint. “This tremendously improves the quality and speed with which the complaint is addressed”, says Parthasarathy.
Small impact
While the software may not technically reduce significantly the staff strength required for maintenance, its efficiency could impact it to a small extent, he feels.
“The cost of maintenance too does not go up or for that matter drop significantly by using the software. Onesolution only enables a high quality service to be rendered with easy access to the residents on details of the working of the association.”
Incidentally, the incremental cost per resident for using this software is a pittance, hardly worth accounting for.
This is because the software is rendered as a service and not sold as a product. “This is the most attractive part of the package, where the cost per resident is not only insignificant, but also provides access to a constantly upgraded software, where the quality of service is further improved,” says Parthasarathy.
Parthasarathy hopes that more apartment complexes would adopt this software to bring in place an efficient system to address issues, ensure shorter turn around time for complaints, besides providing high quality service. To know more about the solutions offered by this software, visit its website www.onesolution.in .
NANDHINI SUNDAR
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