Indian Bank launches Touch Screen Kiosk
Chennai(PTI): Public sector bank Indian Bank launched a Touch Screen Kiosk here today to enhance customer service. "The Kiosk which has been launched on a pilot study will provide information on bank's products and services and customer service initiatives and also general information about the bank at the touch of the screen" Indian Bank Chairman and Managing Director M S Sundara Rajan told reporters.
On the cost involved for the installation of the Kiosk, he said "it comes to around Rs 80,000 on stand alone basis and we are negotiating with the service provider for reducing its cost".
After formally inaugurating the Kiosk, Reserve Bank of India Deputy Governor Usho Thorat said "the power of technology has made many banks to reach out to millions of customers".
Responding to a query on increasing inflation and fuel prices, Thorat said the RBI's annual board meeting will be held tomorrow and all current topics will be discussed.
"Initially, we will be launching it in some of our branches in Chennai on pilot study basis and based on the response we will be setting it up in all the Bank's branches across the country", Sundara Rajan later said.
The grievance redressal officer can also monitor this Kiosk and all the services rendered here comes to the Bank's head office directly, Sundara Rajan said.
The Chairman also hinted that the Kiosk would be kept in Airports and Railway Stations.